Immediate Job Openings

Box Office Assistant

Part-time position: September – May
Reports to Box Office Manager
Salary: $9.00 per hour
Hours: Generally 20-35 hours per week, frequent weekend & evening work. – Schedule varies as needed

The Box Office Assistant is a professional, front-line position responsible for implementing financial and operational procedures of a busy ticket office, helping walk-ins and proving general office support. This will require a dependable self-motivated individual who can comfortably deliver superior service in a fast paced, occasionally high stress work environment.

Box Office:

• Follow Box Office procedures and policies insuring an excellent level of service to patrons, season ticket holders, donors, volunteers, and patrons with special needs.
• Sell tickets, process complimentary ticket orders and group and corporate sales via phone, fax, email, mail and in person.
• Maintain accurate customer information and sales records utilizing computerized Box Office system.
• Prepare deposits and accurate shift settlement reports.
• Provide patron and Box Office services for performances, (evenings & matinees) as needed.
• Assume Box Office Manager’s duties in her absence.

General Office and Reception:

• Greet and assist walk-in traffic.
• Coordinate with Box Office Manager to provide consistent window and phone coverage during business hours.
• Answer phones, copy, collate and provide general clerical support for Hall staff.
• Maintain an accurate database for patrons, members and volunteers.
• Prepare mailings.
• Proactively maintain a professional, friendly, customer service oriented work environment.

Hall Team Duties:

• Cooperate in office cleaning, organization and maintenance.
• Assist at the Hall as needed.
• Participate in fundraising and volunteer events.

Other duties as assigned by the Box Office Manager and Executive Director.

Requirements:

• 2 years customer service & computer experience in Microsoft Office - Box Office systems a plus
• Accuracy, solid accounting skills and good follow-through
• High stress tolerance – Commitment to Excellent Customer Service
• Flexibility
• Excellent communication and phone skills
• Positive attitude, team player – professional
• Organized and able to easily handle several jobs simultaneously
• Creative problem solver, able to work with minimal supervision

TO APPLY:

Send resume, cover letter & three work references to:

Troy Savings Bank Music Hall Personnel
30 Second St, Troy, NY 12180

or by e-mail to info@troymusichall.org 

Applications and full job description can be picked up at the Business Office of the Troy Savings Bank Music Hall at 30 Second Street in historic downtown Troy M-F 10am-5pm.