Box Office Information

Tickets are available online 24/7: tickets.troymusichall.org

Accessibility: The Troy Savings Bank Music Hall lobby, Parquet, Dress Circle & Wheelchair seating sections are ADA-accessible. Patrons requiring the elevator are advised to arrive early. Trained Service Animals are welcome; please call the Box Office at (518) 273-0038 with questions.

Personal Assisted Listening Devices are available at no cost at the Concierge Desk in the Music Hall lobby and may be checked out with a valid ID. These devices use headphones to deliver the audio transmission; we cannot live stream audio directly to hearing aids or other hearing equipment.

Concessions: Concessions sell beer, wine, water, soda bottles, and small snacks to indulge in during the performance. Only resealable beverages or beverages in theatre-approved cups are allowed at your seat. We accept cash, card, and tap-to-pay. 

Photo & Video: It is the policy of the Troy Savings Bank Music Hall that audio, video, and photographic recording is permitted at most performances, as long as it is for personal use and not for commercial gain, and the recording is made using personal electronic equipment, such as a smartphone or a small personal camera, and the recording is made discreetly from your seat. Flash photography is never permitted. It is distracting and often dangerous to the performers. Professional gear, including but not limited to photographic equipment with detachable lenses, video equipment with a stand or tripod, and audio equipment with a detached microphone is not permitted. Persons making audio, video, or photographic records of a performance whose activities disturb the enjoyment of the performance by other audience members may be asked to cease such activities or be subject to ejection. The Troy Savings Bank Music Hall shall be the sole arbiter of what equipment and activities are permissible and not permissible under this policy, and the Music Hall reserves the right to amend this policy at any time, for any performance, for any reason, including a complete prohibition of such activities.

Please be advised that the Troy Savings Bank Music Hall may film or take still photos at any event at the venue for venue promotional, marketing, security, or archival uses. If you attend, you may appear, and you agree to appear without compensation, in any, media now known or later devised worldwide, in perpetuity, including in advertisements and promotions. Please do not attend if you do not wish to appear. 

Our Commitment to Safety: The safety and well-being of our patrons, artists, and staff are paramount. To ensure a safe venue for all, possessing firearms, fireworks, explosives, incendiary devices, knives, or weapons of any kind is prohibited at the Troy Savings Bank Music Hall’s property and facilities, except those carried by law enforcement officers who are on duty. All visitors and their belongings, such as bags or purses, are subject to search and enforcement, and anyone found in violation will be asked to secure the weapon inside their vehicle or at home or leave the property immediately. No ticket returns, refunds, or exchanges will be made for people found in violation of the Troy Savings Bank Music Hall's weapons ban.

The Troy Savings Bank Music Hall will adhere to applicable NYS Department of Health mandates. Events, dates, and times are subject to change. Service fees (phone/online processing fee, facility fee, mailing fee, VIP upgrades, etc.) are non-refundable.

Thank you for your understanding and cooperation.

When purchasing a ticket or admission to an event at the Troy Savings Bank Music Hall, each patron agrees to the following terms and conditions upon checkout:

• This ticket is a revocable license good only for the performance and seat for which it is issued. Artists, programs, and times are subject to change without notice.
• Management reserves the right to refuse or revoke admission AT ANY TIME without cause upon refund of the stated ticket price.
• Each patron, including children of any age, must have an individual ticket to enter a performance at the Troy Savings Bank Music Hall. Please call our Box Office at (518) 273-0038 if you have questions or concerns.
• Patron agrees to follow the Troy Savings Bank Music Hall's refund policy, including policies implemented by outside promoters (i.e. All Sales are Final), which may be seen below.
• In the event of cancellation or rescheduling, refunds will ONLY be processed to the original method of payment used at the time of purchase. If your credit/debit card has expired, you will be contacted by phone to provide new expiration information or, if necessary, a refund via check may be requested or processed and mailed to the address on file. Service charges are non-refundable.
• Use of professional cameras, audio, and video equipment without the written permission of management is prohibited inside the venue.
• Patrons arriving after the scheduled curtain/show time will be seated at the discretion of the house manager and/or performer. Each performance has varying policies. Please call the Box Office at (518) 273-0038 with questions.
• Smoking or vaping is NOT permitted anywhere in the building. Please leave the building (with your ticket in hand!) for your smoke break.

The Troy Savings Bank Music Hall recognizes the value of flexibility for all ticketholders. Our refund policy is as follows:

No-Show Policy: For a refund of the ticket value, refund requests must be made at least 7 days in advance of the show, unless you are a member of the Troy Savings Bank Music Hall, by calling the Box Office at (518) 273-0038. If you do not show up for the scheduled performance, no refund will be issued, as our ability to fill the seat(s) will have been lost.

We may occasionally offer tickets at a discount after the original on-sale date. These discounts are not retroactive; the difference in cost will not be refunded.

Rescheduled/Postponed Events: If an event is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required. Ticketholders will receive email notification with more information regarding the event. If you have not received notification, please call our Patron Relations team at (518) 273-0038.

Exchanges: You may request an exchange of tickets, instead of a refund, of equal or higher price. If the price of the ticket is higher when exchanging to a new performance and/or date than the previously purchased ticket(s), you will be charged the difference in pricing at the time of exchange. Exchanges are not available for: (a) tickets purchased through resale or the secondary ticketing market, (b) VIP and other premium tickets, or (c), tickets for events that are less than 7 days away unless you are a member of the Music Hall.

Donations: All donations, including membership donations, are non-refundable. 

Outside event organizers/promoters (‘Renters’ of the Hall) may have their own refund and box office policies for their ticketed events. Please call our box office during normal business hours at (518) 273-0038 to determine if the above policies and procedures apply to your ticket. 

Performances excluded from the Troy Savings Bank Music Hall's flexible refund & exchange policy:
Q105.7 Presents Free Beer & Hot Wings
ALL SALES ARE FINAL. NO REFUNDS, NO EXCHANGES.

Fees:

TICKET RE-PRINT FEE: $2.00 per Ticket, at the box office on day of show.
GROUP ORDER FEE: $10 per Order, instead of $4 per ticket processing fee.
SUBSCRIPTION PROCESSING FEE: $8 per Subscription (online, at the Box Office, over the phone and for mailed/faxed orders.)

Please note: Fee Policies and/or Box Office Policies are subject to change without notice. 

If you have any questions or concerns, please call the box office to speak with an associate at (518) 273-0038.